It's the new generation of customer service. Many companies are using Twitter to keep in touch with their existing customers and to build their clientele. Realtor Keith Allen Allborty uses his account to post open houses and keep up on upcoming events. "I've met people in Davenport, Blue Grass and East Moline. And for business, my business is meeting people." This week, Qwest Communications started using Twitter as a new way of serving their customers. Qwest-Twitter Creator Joshua Sippola says it's just another way to reach out. "We're looking to be where they are, to be a convenience to them." Twitter was publically launched in August of 2006. It has been noted as the fastest growing social networking site in the world.
See all the news on: http://tinyurl.com/demt38

There is a race to bring live video to the masses of the Web. Both Justin.tv and Ustream ().tv have had superb growth over the last 12 months and have used Twitter and other social media services to spread streaming videos across the Web. Justin.tv, however, has taken the use of social media a step farther by completely integrating MySpace, Facebook, and Twitter across their website and within all of their video pages. These integrations allow users to share videos in status updates across all of these social media services, as well as connect with friends from each network inside of Justin.tv chat.Instead of just a single tab for chat, Justin.tv now has four tabs: Chat (for regular chatting on Justin.tv), Facebook (), Twitter, and MySpace (), each with unique options for the user to spread live video across the Web. Here’s how they work.

Read all in: http://bit.ly/Thxe8